Terms of Service

Neve SMM · Version 1.0 · Last updated 9 October 2026

These terms govern the services Neve SMM ("we", "us") provides to you ("you", "the client"). By engaging us or paying an invoice you accept them.

1. Who we are

Neve SMM LLC, 8906 Madison Dr Tacoma, 98417 WC, United States. EIN / company number [registration number not set]. Contact: [email protected].

2. Services

We provide the social media and digital marketing services described on nevesmm.xyz and in the written scope agreed with you before work begins. Where this document and your engagement letter disagree, the engagement letter wins.

3. Fees and payment

  • Prices are shown on our pricing page and confirmed in your engagement letter. All prices exclude VAT unless stated.
  • Retainers are billed monthly in advance. Fixed-fee work is billed as set out in the engagement letter.
  • Invoices are due within 14 days. We may pause work on accounts more than 14 days overdue, after written warning.
  • Third-party costs — advertising spend, licensed data, tools — are yours and are billed at cost.

4. Your responsibilities

You agree to provide timely access to your social media accounts, ad accounts and analytics, to give feedback within agreed windows, and to ensure any material you supply is lawful and does not infringe anyone's rights. Delivery timescales depend on this.

5. What we do not promise

Reach, engagement and ad delivery are determined by the platforms (Meta, TikTok, LinkedIn, YouTube and others), whose systems change without notice. We do not guarantee specific reach, engagement, ad results or revenue. Any figure we quote from past work is an example, not a forecast. We commit to the method and the deliverables, not to a platform's behavior.

6. Intellectual property

Deliverables you have paid for become yours on payment. We keep ownership of our underlying methods, templates and tooling. We may describe the work in anonymized form in our portfolio unless you tell us in writing not to.

7. Confidentiality

Each side keeps the other's non-public information confidential, during the engagement and for three years after it ends.

8. Liability

Nothing here limits liability for death, personal injury, fraud, or anything that cannot be limited by law. Otherwise our total liability is capped at the fees you paid us in the three months before the claim, and we are not liable for lost profits, lost revenue or indirect loss.

9. Cancellation

Cancellation and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

10. Suspension

We may suspend or end an engagement immediately if the work would require us to break the law, breach a platform's advertising or community policies, or publish content we consider fraudulent or harmful.

11. Changes

We may update these terms. The version in force is the one published here when you engaged us; material changes are notified by email at least 30 days ahead.

12. Governing law

These terms are governed by the laws of the State of Delaware, United States, and the courts of the State of Delaware, United States have exclusive jurisdiction.

13. Contact

[email protected] · Monday–Friday, 9:00 am – 6:00 pm ET